Effective September 11, 2026
We understand that travel plans can change. Our cancellation policy is designed to provide flexibility for our guests while also allowing Hot Springs Suites reasonable time to make cancelled dates available to other travelers.
This policy applies to reservations booked directly with Hot Springs Suites through HotSpringsSuites.com or directly with our team.
Cancellation and Refund Terms
- 7 days or more before check-in: Guests will receive a 100% refund of amounts paid toward the reservation.
- 3 to 6 days before check-in: Guests will receive a 50% refund of amounts paid toward the reservation.
- Less than 3 days before check-in: The reservation is non-refundable.
Cancellation deadlines are calculated based on the scheduled 4:00 PM check-in time in Hot Springs, Arkansas (Central Time).
Cleaning Fees and Security Deposits
If a reservation is cancelled before the guest checks in, any refundable security deposit will be returned in accordance with the reservation terms.
Any cleaning fee for a stay that does not occur will be handled consistently with the applicable cancellation refund described above.
Cancellation Requests
Cancellation requests must be submitted directly to Hot Springs Suites by phone, email, or through the communication method associated with the reservation.
The effective cancellation date and time will be the date and time the cancellation request is received by Hot Springs Suites.
No-Shows
Guests who do not arrive for their reservation and do not cancel within the applicable cancellation period will not receive a refund.
Early Departures
After check-in, unused nights resulting from an early departure are non-refundable unless otherwise agreed to in writing by Hot Springs Suites.
Refund Processing
Approved refunds will be returned to the original method of payment. Bank or payment-provider processing times may vary after the refund has been issued.
Contact Us
For cancellations or questions regarding your reservation:
Hot Springs Suites
Phone: 1-877-502-0333
Email: support@hotspringssuites.com
Website: HotSpringsSuites.com